Those impacted will receive direct notifications by email, in-app messages and/or push notifications outlining the next steps, applicable deadlines and withdrawal arrangements.
Bitget will cut off services for a subset of its users as part of a one-off exercise, the exchange said Saturday.
The Seychelles-headquartered crypto company said its platform would continue operating and assured affectees that their funds remain safe while providing an online resource for verifying their assets.
Bitget said users subject to the changes will receive direct communications by email, in-app messages and/or push notifications explaining the next steps, relevant deadlines and arrangements for withdrawing funds.
The move comes just weeks after a $387.5 million hack that ranks among the biggest security breaches in centralized exchange history. It also comes as the platform faces increasing pressure to meet stricter regulatory requirements worldwide.
Bitget suffered a $387.5 million security breach on September 24 after attackers exploited a zero-day flaw in third-party security products to access the exchange’s infrastructure. The hackers drained hot and warm wallets across 11 blockchains, including Ethereum and the XRP Ledger, stealing nearly 103 million XRP.
Daily. Free. Join 34,000+ readers across crypto, finance, and policy.
The attackers reportedly gained initial access through security appliances supplied by an external vendor before using privileged access to send forged withdrawal commands through Bitget’s wallet systems, highlighting how vulnerabilities in third-party products can expose crypto platforms to broader security risks.
In response, Bitget suspended withdrawals temporarily and introduced a Recovery Bounty Program on September 25, offering 5% of funds directly frozen or recovered. The exchange also pledged to make users whole through its User Protection Fund, which held more than $464 million until the incident.
Withdrawal services returned gradually from September 28 and were fully restored by October 2. Despite these measures, only around $840,000, equivalent to 0.2% of the stolen assets, had been publicly frozen by September 29.
Meanwhile, the exchange’s BGB token has declined by 5.5% since the event, plunging from above $2 to $1.89, CoinMarketCap data shows.